Last Updated: 20th Feb 2026
At Mellady Direct, we believe strong relationships are built on trust — and that includes how we handle your information.
This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting https://melladydirect.com/ or interacting with our services.
1. Information We Collect
When you visit our website or work with us, we may collect information such as:
- Contact Information — name, email address, phone number, billing or mailing address
- Order & Service Information — products or services requested or purchased
- Website Activity — pages visited, browsing behavior, or referring websites
- Device Information — browser type, operating system, or device identifiers
- Communications — messages, inquiries, or customer support interactions
We collect this information to better serve you and improve your experience with Mellady Direct.
2. How We Use Your Information
We use information responsibly and only for business purposes such as:
- Processing orders and delivering services
- Responding to questions or support requests
- Improving website performance and user experience
- Sending important service updates or relevant marketing communications
- Protecting against fraud or security risks
- Meeting legal or regulatory requirements
Our goal is simple: to communicate clearly and serve you well.
3. Cookies & Tracking Technologies
Like most modern websites, we use cookies and similar technologies to help our site function and improve performance.
These tools help us:
- Keep the website running smoothly
- Understand how visitors use our site
- Measure marketing performance
- Provide relevant advertising and remarketing
You can manage or disable cookies through your browser settings or cookie preferences at any time.
4. Sharing of Personal Information
To operate our business effectively, we may share information with trusted partners, including:
- Payment processing providers
- Printing, shipping, and fulfillment partners
- Website analytics and marketing platforms
- Legal or regulatory authorities when required
We do not sell your personal information for monetary compensation.
5. CCPA Rights (California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect and why
- Request access to the information we hold about you
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information
- Receive equal service regardless of privacy requests
We respect these rights and are happy to help when requests are made.
6. How to Exercise Your Rights
You may submit a privacy request at any time by:
- Emailing privacy@melladydirect.com, or
- Using the contact form on our website
To protect your information, we may need to verify your identity before completing a request.
7. Data Retention
We keep personal information only as long as needed to provide services, maintain business records, or meet legal obligations.
8. Data Security
We take data protection seriously and use reasonable administrative, technical, and physical safeguards designed to protect your information.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
10. Children’s Privacy
MelladyDirect.com is intended for business and professional use. We do not knowingly collect personal information from children under the age of 13.
11. Policy Updates
From time to time, we may update this Privacy Policy to reflect changes in technology, regulations, or our services. Updates will always be posted on this page with the revised date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, we’re here to help.
Email: Connect@MelladyDirect.com