Frequently Asked Questions

Not at all. We work with clients across the U.S. Files, proofs, and lists can all be handled digitally, and we can ship or mail nationwide. 

Just about anything you can put ink on! We produce postcards, brochures, flyers, booklets, catalogs, letterhead, envelopes, rack cards, calendars, and more — all printed with professional color and consistency.

We use offset, digital, and high-speed inkjet presses. Each project is matched with the right press for quality, efficiency, and cost.

Most projects are produced within a few business days, depending on complexity and quantity. Rush options are available when you’re on a tight timeline.

Yes! We can run short digital quantities or high-volume offset and inkjet projects — whatever fits your needs and budget.

Yes — we can personalize text, images, offers, maps, and more for each recipient.

We offer a full range of coated and uncoated papers in various weights, plus premium options like soft-touch, gloss, matte, and recycled stocks.

Definitely. Our team will guide you toward the most efficient and cost-effective format for your piece.

Postcards, letters, self-mailers, newsletters, invitations, catalogs, EDDM®, and more.

Yes — we take care of all postal documentation and can mail under our permit or yours.

First-Class Mail: typically 1–5 business days
Marketing Mail: typically 5–14 business days
We’ll help you plan realistic in-home dates.

Absolutely. Direct mail consistently ranks as one of the most trusted and highest-response marketing channels. Our team helps you pair great creative with strong data and postage strategy for the best results.

Yes — we offer USPS tracking so you can see when pieces arrive in mailboxes.

We accept PDF, Adobe InDesign, Illustrator, and Photoshop files. For best results, please include fonts or outline them, and use CMYK color mode.

Yes! Here’s how to export it properly:
1. Click Share → Download
2. Choose PDF Print
3. Turn on Crop Marks u0026 Bleed
4. Download and send us the file We can also review your Canva file before printing.

300 dpi at final size for best results.

Please submit files in CMYK for accurate printing.

Absolutely. Our design and prepress teams can adjust bleeds, margins, colors, and layout as needed.

Absolutely. You can upload your finished artwork as a print-ready PDF, or we can help review and prep your file to ensure it prints perfectly.

Yes. Our in-house design team creates print-ready artwork that’s professional, on-brand, and built to perform. We can also work from your existing brand guidelines or previous materials.

That’s fine! We can collaborate with your designer to ensure files meet all technical specs for perfect printing.

Yes — our prepress team can adjust bleeds, margins, resolution, or layout issues so your piece prints flawlessly.

We do! Whether you need a marketing postcard, brochure, catalog, or personalized mailer, we make sure your message looks great and meets USPS standards.

Variable data printing lets you change text, images, or offers from piece to piece — so every recipient gets a message tailored just for them.

Almost anything — names, addresses, photos, offers, donation amounts, even entire paragraphs or layouts.

Yes, a data file (usually Excel or CSV) with your variable fields is required. We’ll review it and help you format it correctly.

Not at all. It’s one of the most cost-effective ways to boost response rates, and we’ll help you find the right balance between impact and budget.

We can work with almost anything — Excel, CSV, Numbers, Access, or CRM exports. If you want a clean starting point, download our Mailing List Template (CTA button here).

Yes. We handle deduping, NCOA, CASS certification, and formatting to qualify for postage discounts.

Yes — we can help you target by geography, demographics, business type, homeowner status, and more.

Definitely. Variable data printing lets you tailor every message to the individual.

Yes — every job includes a digital proof. Printed proofs available upon request.

Most jobs take X–Y business days after proof approval. Timelines depend on complexity and quantity.

Often, yes. If you’re working with a tight deadline, contact us as soon as possible so we can help.

Yes — we can ship to one or multiple locations, or mail directly via USPS.

Absolutely. Many clients split their order between mailed and shipped quantities.

Every job is custom-quoted based on your specifications. Just tell us your format, quantity, and deadlines — we’ll take care of the rest.

Quantity, size, paper, ink, finishing, personalization, data services, and postage class.

Major credit cards, checks, ACH, or account terms (with approval).

Yes — that’s one of our specialties. We’ll help you choose the right mailpiece, list, timing, and budget strategy to meet your goals.

We run everything from lead-generation and acquisition mailings to retention, fundraising, seasonal promotions, and event invitations.

Yes — we’re experts in nonprofit mail preparation and authorization, including USPS requirements and cost savings.

First-Class Mail delivers faster and includes forwarding and return services. Marketing Mail costs less but takes a few extra days in transit. We’ll help you decide what’s right for your campaign.

Yes. With USPS Informed Visibility and our Digital Boost Mail Tracking, you can see when pieces are scanned and delivered.

Definitely. We can A/B test creative, formats, or timing, and adjust based on real-world performance.

Ideally 3–4 weeks before your in-home date, depending on complexity and postage class. Rush options are available.

We do! We can schedule ongoing or seasonal campaigns so you never miss a key date.