Location: Valencia, CA | Employment Type: Full-time, In-Person (8AM – 5PM, M-F)
Mellady Direct Marketing is a full-service printing and direct mail company, helping businesses, nonprofits, and organizations connect with their audiences through high-quality print and mail campaigns. We are looking for a Print & Mail Account Executive to serve as the primary contact for clients, overseeing the planning and execution of their campaigns.
This is a customer-facing role requiring a blend of account management, problem-solving, and production coordination. Experience in commercial print and/or direct mail is highly preferred, and strong organizational and communication skills are a must.
Key Responsibilities:
- Client Relationship Management & Project Coordination:
- Act as the primary point of contact for clients, ensuring their needs are met and their expectations exceeded.
- Build and maintain strong relationships, proactively identifying opportunities to enhance client experience and retention.
- Prepare quotes, project specifications, and necessary documentation to ensure a smooth production process.
- Provide regular updates and strategic recommendations to clients regarding their projects.
- Production Oversight & Internal Collaboration:
- Work closely with internal teams, including production, data processing, and graphic design, to ensure projects are executed accurately and on time.
- Coordinate with management and operations staff to schedule and oversee all production-related activities.
- Work directly with the company’s leadership team to ensure high-quality execution and client satisfaction.
- Act as a liaison between clients and internal departments, ensuring clear communication of project requirements, timelines, and expectations.
- Problem-Solving & Strategic Thinking:
- Troubleshoot issues that arise, whether internally or client-facing, and develop creative solutions to keep projects on track.
- Maintain a big-picture mindset, understanding how decisions impact overall project success and knowing when to escalate concerns.
- Regulatory & Industry Knowledge:
- Stay up-to-date on USPS mailing regulations to ensure projects comply with postal requirements and maximize cost efficiencies.
- Possess an in-depth knowledge of commercial printing and direct mail processes to provide expert guidance to clients.
What We’re Looking For:
- Experience in Print or Direct Mail – Background in commercial printing and/or direct mail is strongly preferred.
- Account Management or Customer Service Experience – Experience handling clients, managing projects, and providing solutions in a fast-paced environment.
- Detail-Oriented & Organized – Ability to juggle multiple projects while ensuring accuracy and timeliness.
- Strong Communicator – Professional and clear communication skills, both written and verbal.
- Problem-Solving Mindset – Ability to troubleshoot production and logistical challenges effectively.
- Team-Oriented Approach – Ability to collaborate with internal teams and work efficiently across departments.
Why Join Mellady Direct Marketing?
- Direct Access to Leadership: Work closely with the company’s owners and senior management, gaining valuable industry insight and mentorship.
- Stability & Growth: Work with a well-established company that values quality and service.
- Collaborative Team Environment: Be part of a supportive, experienced team that takes pride in delivering results.
- Opportunity to Make an Impact: Help clients execute successful marketing campaigns that drive real results.
Salary depends on experience. Benefits include paid sick, holiday and vacation time, medical, dental and vision insurance, and 401(k) retirement matching.
To apply, please email your resume and optional cover letter to careers@melladydirect.com
Please no phone calls about this position. Principals only, no recruiters. Applicants must be legally allowed to work in the United States without sponsorship. Mellady Direct Marketing is an Equal Opportunity Employer.
